One Platform, Million Possibilities

Order - Printing and Dispatching

Hey guys, in this video we'll be continuing with our order process. In the previous video we have talked about creating and reviewing orders. After orders are reviewed by the system or by an employee, and have their tracking information successfully captured, they'll be moved into the "print" module. Except for third-party WMS shipment. If your reviewed order does not appear in the "print" section, one possibility is that the logistics tracking number is not captured. This kind of orders will be put into the "capture logistic tracking number" module. Look into the "failed reasons" to see possible issue and fix the issue. If you have set up manual input of tracking number, please use this button to manually input your number.

If it is a timeout issue, you can select the order and click "re-acquire order number" to try to capture the logistic tracking information again. After the issue is resolved the order should appear in the print section.

At this point we have reached the warehouse process. Regardless of their printing status, all orders will remain in the print module. This allows seller to go back and print orders again if necessary. However because the status filter is set to "not printed" by default user will not see the unprinted orders when they first open the module. All orders can be viewed by changing the status filter condition.

Note that the status filter refers to the printing status of logistics order because the printing of logistics order is mandatory while the printing of delivery and picking order are optional. You can also use other search conditions to search for the orders you are looking for. In the pop-up window for printing, check the boxes if you want to print the delivery order and picking order. Then click start printing. After printing, the corresponding icons will turn green. The first icon is for logistics order, the second is for delivery order and the third one is for scanning. 

There are two configurations in the printing module. Click the gear icon and we can see an option called "logistics order printing settings". Check the platform printing priority option so that the system will use the platform template by default. Check this option if you want to be alerted when delivery and picking orders are printed. After logistics order is printed order goes into the "ship" module.

Warehouse staff can select the unshipped orders

and click "sync delivery" so the status of the orders will be set to shipped. This status will be pushed to the platform. The platform status is shown in this column.

The possible status are "all", "failed", "unshipped" and "successful"

You can also set up automatic dispatch. Go to the gear icon on the ship module.

You can enable the "automatic delivery" so the system will automatically change the status of the order after scan verification or after logistics order is printed, based on your choice.

Shipment failure might be caused by various reasons. Please refer to the "abnormal information" to identify possible issue.

For instance, the seller might ship the product from platform to avoid platform penalty. This changes the order status to ship on platform while it is not yet shipped in the UPFOS system. When the seller starts to process this order on the UPFOS system, the dispatch process on the system will fail because the system identifies this order as being shipped and will try to prevent duplicate shipment. This is an example of platform failed and it needs to be resolved by using the "system delivery only" button to deduct system inventory quantity. That's all for our order process and I hope this video is helpful. See you in the next video, bye!